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Policy
The notice we ask for, and what happens if plans change.
We understand that plans can change. We kindly ask customers to provide at least 48 hours' notice if they need to cancel or reschedule. Cancellations or rescheduling requests made less than 24 hours before the session, as well as no-shows, may be treated as non-refundable. Maison Palettia may make reasonable exceptions in genuine circumstances at management discretion.
Where notice is given in good time, rescheduling is free and subject to availability. Customers may instead request a store credit note.
A booking cancelled less than 24 hours before the session, or missed without notice, becomes non-refundable and non-transferable.
If anything here does not cover what you need, ask us before you book.